Here is how it works, when a distress call is received any employee can assign that case (using a desktop or iOS device) to a captain. The captain then receives the case on an iPad or iPhone and, after assisting the boater, he updates the case with customer and service information, grabs a signature, and submits the case back to dispatch.
TowBoatU.S. San Diego, founded in 1987, is the most established Towboat company in San Diego. Their experienced staff assists thousands of boats a year off the coast of Southern California and Baja, Mexico. Rob Butler’s company is ranked number four in the U.S. in terms of caseload volume. TowBoatU.S. San Diego is 100% mobile and 100% paperless.
Baltimore Marine Recovery, LLC (BMR) provides emergency towing, salvage, refloat, charter, and launch services to the Chesapeake Bay area. BMR has been using Vessel Service Solutions (VSS) for three years and in 2015, won the BoatU.S. Smooth Sailing Award for “Superior Operational and Organizational Standards” – with help from VSS.