Privacy Policy

Productive Computing, Inc. is a provider of FileMaker plug-ins, solutions, development services, hosting services, software licensing for FileMaker and QuickBooks, and online training. We collect data for the purposes of processing orders, providing support or for periodic marketing of these products and services for FileMaker related news. We promise to never share or sell your information to anyone, ever.

For any privacy-related questions, you can reach us at support@productivecomputing.com.

Who We Share Your Data With

We do not sell or rent our customers or users private personal information to anyone.

We use third-party services (data processors) for our website and hosting services. We list the specific third-parties in use below.

We disclose personal information only to our employees and contractors who need to know this information in order to provide services and/or bill for such services. By using our websites and services, you consent to the transfer of such information to our employees.

What Personal Data We Collect

Customer Information for Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in”, meaning we will not send you these sorts of emails unless you indicate that you wish to receive them during signup or other interactions on our website.

We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.

If at any time, our content ceases to appeal to you and you no longer want to receive communications from us, then you may click the unsubscribe link found at the footer of the emails.

We collect the following information for marketing campaigns:

  • Name
  • Email address
  • Company name

Customer Information for Order Processing

For the purposes of processing orders, billing, or contacting you in relation to issues or questions with your order we collect personal information to complete these transactions. At the time of purchase, you will be asked if you would like to receive email updates and any  product or industry related news. If authorized, your information will be added to our marketing campaign (MailChimp) list.

We collect the following information for order processing:

  • Name
  • Email address
  • Company name
  • Contact phone number
  • Address
  • Billing address (if different)
  • Website URLs
  • Credit card information
  • Product purchased
  • End user information (where applicable)

Customer Information for Registered Users

In order to provide you with your purchase history and the ability to manage your plug-in licenses, you are able to create a registered user account on our website. We store the data provided in your registered web profile indefinitely.

If you create an account on our site, you will be prompted to select a Username and provide other information (noted below).

When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed. Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.

We collect the following information for registered users:

  • Name
  • Email address
  • Company name
  • Contact phone number
  • Address
  • Website URLs

Customer Information for Customer Support or Technical Support

If you visit our website or contact us for customer support or technical support we collect and store your information so that we contact you and reply to your questions. We uses a third-party source for tracking support tickets.  Please refer to the GrooveHQ privacy policy for more information.

We collect the following information for support users:

  • Name
  • Email address
  • Company name

Customer Information for Product License and Registration

When you purchase, use and register a product from Productive Computing, you are agreeing to terms of the End User License agreement information to be tracked, uninstall and cease use of the product. . For the purposes of tracking your valid registration keys for our products, information related to your machine (desktop, server or device) is required to be stored in our secure registration system. If you do not wish for this

We collect the following information for product registration:

  • Machine name
  • Machine identification number
  • Network identification number

Website Tracking and Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. Please review the Google Analytics privacy policy for more information. We have turned on the IP Anonymization feature in Google Analytics.  

What Rights You Have Over Your Data

If you are a registered user or have left comments on our site you can request to see or download the data we have about you.

For registered users or paying customers, this will also include profile information and download/payment histories.

You can request “to be forgotten” and we will erase any personally identifiable data we have about you. This will exclude data we need for administrative or security purposes or if we are required by law to retain some of the data.

Submit your requests to us at support@productivecomputing.com.

Information from Children

Products and services provided by Productive Computing, Inc is not directed to children under the age of 13 and we do not knowingly collect personally identifiable information from children under the age of 13. Please contact us if you believe we have any information from or about a child under the age of 13.

Changes to Privacy Policy

Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. The current version will always be posted to our Privacy Policy page.

For questions regarding this Privacy Notice, please contact us at support@productivecomputing.com.