Vessel Service Solutions

Order fulfillment while at sea has never been easier with our boat assistance dispatch & management software

Simplify your workflow using VSS

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Vessel Service Solutions (VSS), a virtual command center
to manage vessel assistance orders



Import order emails

Send orders to captain's iPad

Quickly map boat coordinates

Easily edit orders at sea

Email completions to dispatch



Fuel and maintenance logs

Create maintenance schedules

Manage and track boats components

Track oil changes, tune ups, engine swaps



Send invoices same day

Maintain staff information

Track services

Manage boats & ports

Detailed reports & timesheets

Vessel Service Solutions

Save crucial time by using the latest technologies to dispatch, track and manage boat distress calls


Streamline your workflow using VSS

Vessel Service Solutions is a software program that imports BoatU.S. tow case emails into a standardized form. The case can be edited in VSS and dispatched to a specific captain. The captain then retrieves the case on an iOS device (iPad or iPhone). While the captain is assisting the boater, he can track his time on scene and time in tow, list services rendered during the call as well as obtain the customer signature - even if there is no internet service. Once the tow is complete and the captain is back in internet range, the case can be sent back to dispatch for final review and billing.

Dispatchers can review the completed case and quickly email it to BoatU.S. and the client. If you use QuickBooks for your accounting, you have the option to send the case to QuickBooks Desktop or QuickBooks Online as an invoice.

Vessel Service Solutions (VSS)
a paperless and efficient way to handle order fulfillment

VSS is a FileMaker solution for covering ship or water craft breakdown emergencies

VSS eliminates the need for time-consuming faxes and scans and improves turnaround time on invoices


Receive, fulfill and manage with ease

A paperless and efficient way to manage tow cases by quickly importing BoatU.S. case emails or creating new orders for non-member cases. Speed up your accounting by connecting VSS with QuickBooks to track invoices and payments.

Import tow dispatch emails, in the office or on the go, and send them to captains as soon as distress calls are received

Use quick link to view boat coordinates

Using the FileMaker Go app on the iPad or iPhone, captains can easily generate notes, service items and signatures while at sea

Update towing times and services to calculate the total price

Send completed orders to customers by email

Send signed orders back to dispatch upon completion

Invoice same day for quick payment and processing

Create new orders on the iPad while at sea

Transfer invoice information between VSS and QuickBooks

Vessel Servivce Solutions Orders
Boat Maintenance and Fuel Logs

Fuel & Maintenance Logs

Keep your fleet shipshape

With VSS you can create maintenance schedules with alerts to track when boat maintenance is due and input fuel logs and maintenance logs to track boat costs and fuel efficiency.

Maintain a fuel log per boat, including: engine hours, fueling captain, location, battery level, cost per gallon, number of gallons and total cost

Track oil changes, engine repair, tune ups and more with maintenance logs

Create a maintenance schedule for oil changes, tune ups and other required services

Manage multiple engines, safety equipment and other components for each boat in your fleet


Details at your fingertips

VSS includes thirteen standard reports for orders, boats, and timesheets with the ability to create unique reports based upon your tracking requirements and preferences.

Five different time sheet reports make payroll tracking a breeze

Pull detailed reports on fuel usage by boat and date

View the history of each captain’s orders

Analyze boat revenue and expenses

Create reports in PDF or Excel format for any date range

Reports in VSS
Vessel Service Solutions Preferences


Professionally manage all aspects of your business

The Preferences module in VSS is only accessible by management and is the epicenter of control for the entire solution.

Manage contact information, hourly pay and commissions rates and qualifications for each captain, deckhand and dispatcher

Manage all terms, disclaimers, notes and signature requirements

Personalize your modules with company information, tower ID and your company logo

Track your list of services (QuickBooks Items)

Transfer services/items from QuickBooks to VSS

Manage all boats and track starting and engine current hours

Add and manage multiple ports and tower IDs


Easy time and event tracking

With a robust calendar, you can track future tow orders, staff vacations, or other relevant dates. In the Timesheets module, captains and deckhands can record hours and cases worked and submit timesheets based upon day or night hours, per unit charges, or commissions.

Time sheets: record hours for captains, deckhands and dispatchers

Create timesheets for hourly, commission, or per unit pay structures

Link timesheets to tow cases to record exact hours and service totals

Company wide calendar to track tow cases, personal events, or boat maintenance

Schedule dock to dock tows

View events in traditional day, month, and week calendar views or list view

VSS has a robust calendar module and time tracking

Vessel Service Solutions Pricing

The VSS Setup Package gets you up and running with your new solution. 
Our expert team ensures a seamless setup process. Getting started is easy!

VSS Setup Package

Get started with a one-time setup package of your VSS system and choose a subscription option.

Setup includes onboarding meeting(s) conducted via screen-share on your computer. Our team will instruct you on how to use each module in the system and will review VSS on your desktop/laptop and your iOS device.

$500 (setup fee)

• Includes basic setup and support

• Customization support sold separately at an hourly rate

VSS Subscription

A monthly subscription for your fleet & to keep you up to date with the latest software

$75 (per month)

$810 (per year - save $90)

• Required minimum subscription
• Includes one boat
• Includes the VSS Central File on one machine
• Includes Remote File for unlimited iOS devices
• Includes one copy of FileMaker Pro

Add Additional Boats to VSS

Add additional boats to your fleet. Keep them active year round or place on hold during your off season.

$50 (per month per boat)

$540 (per year per boat - save $60)

*Minimum subscription required year-round to maintain your VSS service.  Customer credit cards will automatically be charged monthly or annually (depending on frequency selected) thereafter unless cancelled. All prepayments are nonrefundable.

System Requirements

FileMaker® Pro 19

FileMaker Go 19

Windows® 10/11 (Pro or Enterprise Edition 64-bit only)
Mac OS 10.15 - 13

If you are interested in integrating VSS data with QuickBooks, VSS is compatible with:

  • QuickBooks Desktop versions QuickBooks Pro, Premier/Accountant, Enterprise 2022 - 2024
  • QuickBooks Online (QBO)

Additional Information

VSS Support

Productive Computing’s support staff works Monday through Friday, from 8:00 AM to 5:00 PM (Pacific Time) and are available during these hours to address questions and issues. Occasionally, you may need to leave a message and we'll get the request done the same business day or by the next business day.

For VSS emergencies outside of normal business hours, please call 760-510-1200 and you will be forwarded to an on-call team member. There may be a delayed response, but we will troubleshoot the system and respond as soon as possible.


Productive Computing, Inc.
(760) 510-1200

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