FileMaker Maintenance Support Program

  • Dedicated support team

  • Unlimited support on small requests

  • Unlimited support on FileMaker Pro installation & usage

  • Free consultations on best practices

  • Unlimited FileMaker Server Support

Need FileMaker Support?

Plans start at $400/month

Call 760-510-1200 or enter your information

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Actively Address Issues

Direct access to a FileMaker developer for quick resolution of unexpected issues, bugs, or questions so you can continue with your daily work

Avoid Work Interruptions

Scheduling maintenance reduces the chance of system downtime and helps to ensure your day-to-day operations and employee productivity run smoothly

Enhance FileMaker Security

Keep your FileMaker app secure with properly encrypted files, up-to-date SSL certificates, and professional security recommendations

Day-to-Day FileMaker Support

Like an insurance policy, this program is intended to provide preventative, proactive, and scheduled upkeep of your FileMaker solution to ensure efficiency and optimal performance.  

Consult with our FileMaker Developers or just send us a request and we will help you avoid unnecessary solution downtime, system failure, or unplanned and disruptive maintenance activities. ​

Submit and manage your requests with a dedicated portal offering different levels of priority service.

 

FileMaker Maintenance Support Program Pricing & Features

For a flat monthly fee, your dedicated support team will track and resolve support requests, provide advice on system improvements, and will be there to keep your mission-critical systems running at their optimum level.

FileMaker Support Program

To find out more, either fill out the form above or call our office at 760-510-1200 and ask to speak with sales.

​Plans are based on the number of users on your FileMaker License Agreement. There is a two-month minimum commitment for all plans.

Is the Maintenance Support Program right for you?

This program is perfect for clients that are investing in their future and aren't afraid to make changes to improve user satisfaction while increasing their bottom line.  The program works for those...

who sees the value in having an on-call technology resource with certified FileMaker developers who know their solution and workflow.​

who have businesses that are growing or having to do more with less staff and need professional support so they can focus on growing their business. ​

who value having us make small adjustments, fixes, or providing advice on their system/business workflows without the unexpected expense of a time and materials bill. ​

who have an older FileMaker solution that isn't running as well as it used to and is mission-critical to their daily operations and success of their business.

who are interested in knowing how to use FileMaker better to increase their productivity and bottom line.

who care about their data security.

Prepay one year
& get one month
credit towards
development

What our customers are saying about...

"We just completed a massive upgrade in our FileMaker system, and now that we’re on the maintenance program, we’re able to reduce ongoing costs for any remaining open issues as a result of the deployment. The maintenance program has unquestionably delivered a tremendous value for an affordable price."

Historic and Fine Art Industry Representatives
Alana W.

25 FileMaker Users

Frequently Asked Questions

We will evaluate the request at no cost to you and provide you a quote for you to decide on. If approved, the work will be handed over to the custom development team to complete as a billable project.

Yes, there is a two-month minimum commitment for all plans. This provides time for you to really feel the effect of the dedicated attention.

The Maintenance Support Program user count is based on the number of FileMaker Pro licenses listed on the most recent contract. To begin service under the MSP, we will need to have a copy of your most recent FileMaker Licensing contract. Adding or removing user licenses to a FileMaker contract will reflect on the following month’s MSP charge.

No, these are sold separately, call us for more information.

You will have a secure customer portal to submit, review, prioritize and/or provide information to the dedicated MSP team to handle your requests.

Yes, you can cancel your contract at any time - that is why we bill month-to-month. However, we're confident that you will find value in the program. 

Consider the alternative – if your FileMaker system goes down you not only have to pay for emergency assistance getting it up and running, but your employees are unable to work – resulting in slowed productivity and potential lost business. Additionally, you could potentially lose important data - either due to corruption or as the result of an ineffective data backup plan.​

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