Actively Address Issues
Direct access to a FileMaker developer for quick resolution of unexpected issues, bugs, or questions so you can continue with your daily work
Avoid Work Interruptions
Scheduling maintenance reduces the chance of system downtime and helps to ensure your day-to-day operations and employee productivity run smoothly
Enhance FileMaker Security
Keep your FileMaker app secure with properly encrypted files, up-to-date SSL certificates, and professional security recommendations
Day-to-Day FileMaker Support
Like an insurance policy, this program is intended to provide preventative, proactive, and scheduled upkeep of your FileMaker solution to ensure efficiency and optimal performance.
Consult with our developers or just send us a request and we will help you avoid unnecessary solution downtime, system failure, or unplanned and disruptive maintenance activities.
Submit and manage your requests with a dedicated portal offering different levels of priority service.
Maintenance Support Program Pricing & Features
For a flat monthly fee, the dedicated Maintenance Support Program (MSP) team will track and resolve support requests, provide advice on system improvements, and will be there to keep your mission-critical systems running at their optimum level.
To find out more, either fill out the form above or call our office at 760-510-1200 and ask to speak with sales. Plans are based on the number of users on your FileMaker License Agreement. There is a two-month minimum commitment for all plans.
* Coaching Maintenance Support requires an active subscription to the Productive Computing University (PCU) Bundle.
Is the Maintenance Support Program right for you?
This program is perfect for clients who are investing in their future and aren't afraid to make changes to improve user satisfaction while increasing their bottom line.
Deferred maintenance is something that we have seen in almost every system a customer brings to us -- Everything from outdated security measures with abandoned user accounts that should have been deleted years ago, to backups that aren't running, to user interfaces that are so cluttered and cobbled together that it is impossible to train new hires.
The MSP program works for those...
Prepay one year & get one month credit towards development!
Discover how our MSP can help your database
Time and time again, we see clients with wish lists for their FileMaker solutions that get deprioritized in favor of just keeping things running. Everything from outdated security measures, to backups that aren't running or being monitored, to user interfaces that are so cluttered and cobbled together that it is impossible to train new users -- they all get pushed to the back burner.
Most of our customers run their whole company on these systems and live with the inefficiency, often not knowing these issues could be fixed, removed or improved. Sometimes they aren't even aware of the concerns in their databases that could cause entire systems to crash. Learn how our team of experts can help.
What our customers are saying about MSP...
Frequently Asked Questions
Every subscriber to the MSP is eligible for a free FileMaker Health Assessment. This service, valued at $2000, includes looking at areas of security, performance, stability, server hardware, backups, workflow, code errors, and data integrity. We'll also review and address any issues the customer has been tracking and want us to specifically look at.
From there, we'll produce a written report with an easy-to-understand letter grade evaluation along with making recommendations of areas that can be fixed, upgraded, streamlined, or otherwise improved. Most of the time, these fixes fall under the purview of the MSP and we can start working on them right away, at no additional cost.
We will evaluate the request at no cost to you and provide you a quote for you to decide on. If approved, the work will be handed over to the custom development team to complete as a billable project.
Yes, there is a two-month minimum commitment for all plans. This provides time for you to really feel the effect of the dedicated attention.
The Maintenance Support Program user count is based on the number of FileMaker Pro licenses listed on the most recent contract. To begin service under the MSP, we will need to have a copy of your most recent FileMaker Licensing contract. Adding or removing user licenses to a FileMaker contract will reflect on the following month’s MSP charge.
No, these are sold separately, call us for more information.
You will have a secure customer portal to submit, review, prioritize and/or provide information to the dedicated MSP team to handle your requests.
Yes, you can cancel your contract at any time - that is why we bill month-to-month. However, we're confident that you will find value in the program.
Consider the alternative – if your FileMaker system goes down you not only have to pay for emergency assistance getting it up and running, but your employees are unable to work – resulting in slowed productivity and potential lost business. Additionally, you could potentially lose important data - either due to corruption or as the result of an ineffective data backup plan.
