Actively Address Issues
Direct access to a FileMaker developer for quick resolution of unexpected issues, bugs, or questions so you can continue with your daily work
Avoid Work Interruptions
Scheduling maintenance reduces the chance of system downtime and helps to ensure your day-to-day operations and employee productivity run smoothly
Enhance FileMaker Security
Keep your FileMaker app secure with properly encrypted files, up-to-date SSL certificates, and professional security recommendations
Day-to-Day FileMaker Support
Like an insurance policy, this program is intended to provide preventative, proactive, and scheduled upkeep of your FileMaker solution to ensure efficiency and optimal performance.
Consult with our developers or just send us a request and we will help you avoid unnecessary solution downtime, system failure, or unplanned and disruptive maintenance activities.
Submit and manage your requests with a dedicated portal offering different levels of priority service.
Maintenance Support Program Pricing & Features
For a flat monthly fee, the dedicated Maintenance Support Program (MSP) team will track and resolve support requests, provide advice on system improvements, and will be there to keep your mission-critical systems running at their optimum level.
To find out more, either fill out the form above or call our office at 760-510-1200 and ask to speak with sales.
*Plans are based on the number of users on your FileMaker License Agreement. There is a two-month minimum commitment for all plans. Some limitations apply to support requests.
Is the Maintenance Support Program right for you?
This program is perfect for clients who are investing in their future and aren't afraid to make changes to improve user satisfaction while increasing their bottom line.
Deferred maintenance is something that we have seen in almost every system a customer brings to us. Everything from outdated security measures with abandoned user accounts that should have been deleted years ago, to backups that aren't running, to user interfaces that are so cluttered and cobbled together that it is impossible to train new hires.
The MSP program works for those...
Rebate on
Custom Development
after One Year!
Discover how our MSP can help your database
Time and time again, we see clients with wish lists for their FileMaker solutions that get deprioritized in favor of just keeping things running. Everything from outdated security measures, to backups that aren't running or being monitored, to user interfaces that are so cluttered and cobbled together that it is impossible to train new users -- they all get pushed to the back burner.
Most of our customers run their whole company on these systems and live with the inefficiency, often not knowing these issues could be fixed, removed or improved. Sometimes they aren't even aware of the concerns in their databases that could cause entire systems to crash. Learn how our team of experts can help.
What our customers are saying about MSP...
Frequently Asked Questions
Yes, there is a two-month minimum commitment for all plans. This provides time for you to really feel the effect of the dedicated attention.
The Maintenance Support Program user count is based on the number of FileMaker Pro licenses listed on the most recent contract. To begin service under the MSP, we will need to have a copy of your most recent FileMaker Licensing contract. Adding or removing user licenses to a FileMaker contract will reflect on the following month’s MSP charge.
Yes, you can cancel your contract at any time - that is why we bill month-to-month. However, we're confident that you will find value in the program. Yes, you can change your plan tier from Basic to Priority or Platinum at any time.
We will determine if the request requires more than 2 (3 hours for Platinum) hours. We will gather additional information from you to confirm our assessment and then inform you that the request needs to go to the Custom Development department for a quote. The assigned Certified Senior Developer may require additional meeting(s) to fully understand your desired outcome to produce a quote. This time is considered Discovery and Planning and is billable at your discounted hourly rate. Depending on the scope of the request, discovery can take between 3 to 10 hours.
The Maintenance Support Program is a ticket-based system. If you want to meet with a developer, you can request that by submitting a ticket or calling our office and asking for the Maintenance Support coordinator.
The spirit of the Maintenance Support Program is for the small day-to-day fixes, adjustments, etc., to help maintain the functionality and usability of the solution. Breaking up development into 2-hour requests is not only inefficient, but it will require more effort to manage, and the result may not be what was desired since the full scope was not understood.
You will have a secure customer portal to submit, review, prioritize, and/or provide information to the dedicated MSP team to handle your requests. You will also receive email’s from the assigned developer as progress is made.
Every subscriber to the MSP is eligible for a free FileMaker Health Assessment. This service, valued at $2,500, includes looking at areas of stability, performance, security, adaptability, and maintenance. From there, we'll produce a written report with an easy-to-understand letter grade evaluation, along with making recommendations for areas that can be fixed, upgraded, streamlined, or otherwise improved. Most of the time, some fixes fall under the purview of the MSP department, and we can start working on them right away, at no additional cost.
Legacy solutions, built over time and in some cases by many different developers, have a lot of “technical debt” that makes it difficult to complete simple requests in 2 or fewer hours (3 hours for Platinum). Multi-file solutions are also problematic, as the seemingly simple changes require the developer to make them in some or all of the files, plus testing, which will take more than 2 hours of development.
This service is perfect for the in-house developer who needs some assistance with existing development needs, to learn about best practices, and how to overcome development challenges, so you can move forward with development.
Based on what is discovered and recommended in the Health Assessment, we will, over the course of several weeks or months, slowly remove the unstored calculations, errors, warnings, tables with more than 200 fields, tables with over the maximum records, and unreferenced items. We will do our best to clean up the relationship graph, layouts, and script organization for developers to work more efficiently.
The benefits for you include:
- Efficiency: Well-organized information enables developers to work faster and more seamlessly within the solution, ultimately saving you time and effort.
- Performance Improvement: The cleanup may enhance overall performance and user experience. With fewer elements to load, process, or reference, your solution can operate more smoothly.
For complex solutions, or for those Priority & Platinum clients that are submitting a lot of tickets, we will assign a developer who knows the most about your solution and workflow. The mid-level developer will determine what they need to do versus what a junior developer can complete.
