Support For All Your Technical Needs

We've got you covered

We provide various support options so you can get the answers you need, when you need them.

  • Support

Productive Computing Product Support

Get in Touch

Request a Quote or call us Today at 760.510.1200

We want to ensure you get the most out of your investment, therefore we have outlined the various support options listed below. We do our best to provide phone support and e-mail replies within one business day.

FREE SUPPORT OPTIONS:

Free support covers questions about installation, basic usability, functionality and troubleshooting our demo files for all of our products.

Forum:

A public place for open discussion, questions and answers on all or our products.

Blog:

Tips, product news and commentary on making your business as efficient as possible.

Video Library:

A complete list of all of our product overview and tutorial videos

Documentation Library:

A complete list of all of our product documentation from Developers Guides to Functions Guides.

E-Mail:

support@productivecomputing.com - All e-mail inquiries will have a response within 1 business day

Phone:

760.510.1200
Monday - Friday 8am to 5pm PST

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Solution Support:

- 30 Days FREE basic support from receipt of product
- After 30 days $39 per incident calls

Basic support covers questions about installation, basic usability, functionality and troubleshooting our demo files.

Solution Support

Plug-in Support:

FREE Support is available for registration, installation, basic usability, functionality and troubleshooting our demo files.

PAID Support provides assistance with scripting, advanced troubleshooting and integration of your scripts. We bill by the minute so you are only charged for the time used.

Plug-in Support

FileMaker Support:

Our certified FileMaker developers are available to assist you with any questions pertaining to scripting, error messages or integration needs. Call today or complete a Request for Quote form.

Request for Quote

Software Return Policy:

Productive Computing, Inc. offers trial versions, video tutorials and live one-on-one demos of our software for customers to have an adequate opportunity to assess the value of products prior to purchase.

Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once our software has been delivered, it is unfortunately not possible for us to recall all copies. Therefore, Productive Computing, Inc. does not accept returns, exchanges or provide refunds for products purchased. All sales are final.

Phone Support
Available
Monday - Friday
8am - 5pm PST
760.510.1200

Reseller Program
Video Library
Documentation Library
Blog
Forum
Forum