Q: Why is there a delay once the print option is selected?

The Change Printer switches the printer within milliseconds, and depending upon speed of your computer or the speed of the network, a brief pause may be needed in your script in order to allow the computer to "understand" that the printer has been changed. Within your script, after you have called the Change Printer to switch the printer, try inserting a 2 or 3 second pause before continuing the rest of the script (you may need to try various pause lengths).

Q: Will this plug-in work in a Citrix or Terminal Server Environment?

Yes, the plug-in will work in a Citrix or Terminal Server Environment. Please follow FileMaker Pro's instructions for setting up a Terminal Services Environment. You must also ensure your printers are setup correctly as well. Although we have not tested it ourselves we do have clients that are using the plug-in in both environments.

Q: How do I register my plug-in?

For specific platform instructions please visit our Forum at www.productivecomputing.com/forum or just click the button titled Forum at the bottom of the page. Should you need additional assistance with the registration process you can either e-mail support@productivecomputing.com or call us directly at 760-510-1200 and ask for support.

Q: How do I install my plug-in?

For specific platform instructions please visit our Forum at www.productivecomputing.com/forum or just click the button titled Forum at the bottom of the page. Should you need additional assistance with the registration process you can either e-mail support@productivecomputing.com or call us directly at 760-510-1200 and ask for support.

Q: Where can I find instructions for using my plug-in?

For specific platform instructions please visit our Forum at www.productivecomputing.com/forum or just click the button titled Forum at the bottom of the page. We offer two options should you need additional assistance with script writing, plug-in integration or want training on the best integration method. The first option is PAID Technical Support which is at our standard hourly rate BUT is billed by the minute. The second option is to fill out a Request a Quote form so that one of our representatives can contact you to discuss you project in more detail and provide you with an estimate.