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Author Topic: Cannot Pull Customer Info  (Read 70 times)

DM-Manager

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Cannot Pull Customer Info
« on: September 09, 2017, 03:43:25 PM »

I just downloaded and went through installation steps and everything seems functioning just fine

when I go to the pull section and click on pull customers, pluggin gets to work but does not return anything to customers
Working with FM pro Adv 14
QBOE sandbox - for security purposes
Edit: Working on Mac  10.12.6 Sierra

What gives?
« Last Edit: September 09, 2017, 06:11:20 PM by DM-Manager »
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Admin

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Re: Cannot Pull Customer Info
« Reply #1 on: September 12, 2017, 09:18:24 AM »

Are there any error messages at all when going through the process? Did you go through the authentication steps, making sure to choose the "Sandbox" radio option next to the "Begin Session" button? Did you check to make sure that there are existing customers in the sandbox that you're trying to pull from?

Please provide a full list of steps that you have taken and screenshots of any error messages you may have encountered.
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