Author Topic: registration of Entourage Manipulator plug-in demo not working  (Read 11791 times)

GraemeSmith360

  • Member
  • *
  • Posts: 6
registration of Entourage Manipulator plug-in demo not working
« on: January 19, 2011, 12:51:49 PM »
hi

I've downloaded the demo file to make sure that the plug-in will pull multiple categories for each entourage contact into filemaker before I purchase the licenced version.

I've followed the video tutorial and printed tutorial w.r.t registering the plug-in. I've tried a few times (closing filemakerpro each time) and have set the "sharing file" to "on".

Do you have any suggestions?

Perhaps you can tell me if the categories are also pulled into filemakerpro?? If not then I don't need to test the demo. If yes then I'd still like to test the demo ....if not for the categories-pulling feature then just to make sure that the plug-in registration actually works on my mac.

my specs:
OS X 10.6.5
filemakerpro 11 advanced 

thanks

Graeme

Melinda DePalma

  • Member
  • *
  • Posts: 179
    • Productive Computing
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #1 on: January 20, 2011, 10:24:47 AM »
Multiple categories are pulled into FileMaker as shown in the attached screen shot.

If you are having registration issues, then please close FileMaker (in order to reset the 30 minute demo), then open FileMaker and the demo file (to start fresh). Navigate to the Setup tab and let me know the following:

1) What plug-in version do you have installed?
2) What operating mode are you in?
3) What happens when you select the "Register the Plug-in" button? Is an error returned?

Perhaps a screen shot of the entire Setup tab would be helpful so I may better assist.

GraemeSmith360

  • Member
  • *
  • Posts: 6
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #2 on: January 21, 2011, 03:47:28 AM »
hi
thanks for the prompt response.
I did what you said but had the same response.
attached is a screen shot of the setup which provides the info you asked for.

thanks very much for the screen shot of the multi categories import. It's great to know multi categories are imported.
by the way are multiple project labels imported too (not as important to me as the categories)?

thanks

Graeme

Melinda DePalma

  • Member
  • *
  • Posts: 179
    • Productive Computing
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #3 on: January 26, 2011, 04:39:59 PM »
Projects and project labels are not supported by the plug-in.

There may be a few reasons why you cannot register and let's explore these options. Please tell me the following:

1) Are the date time and time zone settings of your machine accurate? The registration process is sensitive to date/time so please ensure that your machine settings are accurate to its location.

2) What is your machine name? On a Mac the machine name can be found in “System Preferences” under “Sharing.” This way I can see if your machine is even hitting our registration server and check a few items.

Please let me know.

GraemeSmith360

  • Member
  • *
  • Posts: 6
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #4 on: January 27, 2011, 02:32:44 AM »
hi Melinda
many thanks for pursuing this.
further to your questions I've attached screen shots of both the "sharing" settings and also the "time and date" settings as well as one of the extensions folder where I put the plug-in.

the computer name is Graeme's Mac (8)
The time zone appears to be correct (Johannesburg, South Africa .... where I live)

I noticed that the Time & Date / Automatic Settings is set to "Euro". I've tried changing this to US but this didn't help either.

 

GraemeSmith360

  • Member
  • *
  • Posts: 6
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #5 on: January 27, 2011, 02:45:56 AM »
I see the attachments were too large to upload.
here they are again

Melinda DePalma

  • Member
  • *
  • Posts: 179
    • Productive Computing
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #6 on: January 27, 2011, 06:32:54 PM »
After some further investigation it appears that your machine originally registered the plug-in on 2/18/2009, which is why the demo period has expired and you are receiving this error. Although the machine name is different, the other unique machine identifiers we capture confirm that this is the same machine. I have extended your demo for a full 30 days (until Monday Feb 28, 2011). Please try to re register and let me know if you have any further issues.

GraemeSmith360

  • Member
  • *
  • Posts: 6
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #7 on: January 29, 2011, 05:13:52 AM »
Hi Melinda
that worked perfectly. registration successful.
I don't remember the previous registration but makes sense since i first looked at filemaker about then.
thanks very much for the effort you've put into helping with this problem.
I'll try transferring the contacts later this weekend.
thanks
Graeme

GraemeSmith360

  • Member
  • *
  • Posts: 6
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #8 on: January 31, 2011, 02:55:21 AM »
Hi Melinda

I tested the import feature and am receiving the attached error message.

after successfully authenticating entourage with filemaker (screenshot attached) i tried the "clean import from Entourage" (screenshot attached) which resulted in the attached ERROR message.

I have just over 5000 contacts in entourage. Could this be the problem?

Is there anything i should do differently?

thanks

Graeme

Melinda DePalma

  • Member
  • *
  • Posts: 179
    • Productive Computing
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #9 on: February 16, 2011, 05:02:27 PM »
In order to better assist can you please also send a screen shot of your contacts folder in Entourage that you are trying to access (specifically the folder tree on the left hand side). Basically the plug-in is only compatible with POP accounts as IMAP and Exchange accounts have different root folders that are not yet accessible by the plug-in. The plug-in can only access records and folders in the "On My Computer" root folder. What type of account do you have set up in Entourage? I attached a screen shot of the folder tree that I am looking for for your reference.
 
Please let me know so I can better assist.

csesuvra

  • Member
  • *
  • Posts: 3
Re: registration of Entourage Manipulator plug-in demo not working
« Reply #10 on: June 01, 2011, 07:05:03 PM »
Good job but I have not yet download it. I will do it very soon & your discussions are like getting feedback to me...
Suvra Cse