Plug-ins > Outlook Manipulator

Outlook Authentication Error


Bernard De Jonghe:
I've been using OM v6 until now, and recently upgraded to v7.
I work on Win 8.1, and I'm running FMPA 14, in its most recent version.
The visual basic C++ 2008 redistributable is also installed in its most recent version.

When starting the beginner or advanced example solution, I have Outlook 2013 opened.
Plug-in registration is successfull, but the outlook authentication fails. 
Error: 80004005 MAPI CALL FAILED

Attached is a screenshot of the error.

Anyone an idea what could go wrong here?

Thank you.

Paul Dacanay:

In certain cases, Outlook Manipulator may return an error “80040155” (“Unknown MAPI Error” or “Interface Not Registered”) result when calling PCEM_Authenticate( username ; password ). This issue is most prominent in Outlook 2013, and specifically from using a “Click-To-Run” installer for Outlook 2013 or Outlook 365.

The following fix has been provided for the plug-in (version or later):

‣ Ensure that FileMaker and Outlook are both closed.

‣ Right-click on the FileMaker application and select “Run as Administrator.” (In Windows 7 or 8, you may need to right-click on FileMaker within the first pop-up box to see “Run as Administrator”)

‣ Allow FileMaker to run with the administrator elevated privileges.

‣ Once FileMaker has completed loading, close and reopen FileMaker as normal.

‣ Optionally, you may reopen Outlook if your solution requires Outlook to be open.

‣ This fix will make a modification to the Windows Registry to ensure that the communication interface the plug-in uses to talk to Outlook is properly set up.

The changes will only work if FileMaker runs in “administrator” mode. Once FileMaker has been run with these elevated permissions for the first time, the fix will be set and any further calls to PCEM_Authenticate, whether FileMaker is running in standard or administrator mode, will have the proper communication interface set up for it.

Thanks for using our plug-in!

Bernard De Jonghe:

Bingo !
Problem solved. 

I would have found this one on my own. 
Thanks for your efficient help.

Best wishes for 2016.



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