Author Topic: PDF Manipulator crashing Filemaker with Demo File  (Read 1499 times)

David Fox

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PDF Manipulator crashing Filemaker with Demo File
« on: November 25, 2015, 04:25:59 AM »
Windows 8.1. FMP14.3

I have (I think) installed the plugin correctly.  Installed it using the Demo file, Microsoft Visual C++ 2008 Redistributable Package (X86) was already installed but I downloaded it anyway and ran it in ‘repair’ mode.  Registered the plugin as Demo.
The plugin appears as active in the plugins tab of Filemaker preferences.

I have been trying the ‘Talk to pdf’ function in the demo file.  Using the buttons, I browse for the sample ‘PDF Template with fields’ file, the file appears in the window, I click the Open button, I get the ‘Success’ message.  However, when I click the Extract button I get the message “There is no ‘open’ pdf file that the plug-in recognises…”.
Filemaker then either freezes or crashes.

Could anyone offer some advice?
Many thanks.

David Fox

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Re: PDF Manipulator crashing Filemaker with Demo File
« Reply #1 on: November 25, 2015, 04:33:48 AM »
Filemaker now freezing and crashing on every file I open. Have disabled the plug-in.  I cannot see it in the Filemaker Extensions folder, where is it installed?
Thanks again.

David Fox

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Re: PDF Manipulator crashing Filemaker with Demo File
« Reply #2 on: November 25, 2015, 11:48:11 AM »
I'm using Adobe Acrobat DC, does that make a difference?

Many thanks.

Paul Dacanay

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Re: PDF Manipulator crashing Filemaker with Demo File
« Reply #3 on: November 25, 2015, 03:37:07 PM »
To uninstall the plug-in, you will need to close FileMaker and remove the file “PCXX.XXXX.fmx or PCXX.XXXX.fmpluggin” from the following locations below.

On Windows

- “C:\Program Files (x86)\FileMaker\FileMaker Pro Advanced\Extensions”
- “C:\Program Files\FileMaker\FileMaker Pro Advanced\Extensions”
- “C:\Users\“User”\AppData\Local\FileMaker\Extensions”
- “C:\Users\“User”\AppData\Local\FileMaker\FileMaker Pro Advanced\“version”\Extensions”
- “C:\Users\“User”\AppData\Local\FileMaker\FileMaker Pro\“version”\Extensions”

Note: Be sure to quit/exit the FileMaker application before removing the plug-in file

If you need further assistance, please contact us directly at (760)510-1200. We are available Monday-Friday from 8am-5pm PST.

Paul Dacanay

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Re: PDF Manipulator crashing Filemaker with Demo File
« Reply #4 on: November 25, 2015, 03:42:55 PM »
Please note that an Acrobat DC compatible version of the plug-in has not yet been released. We will be making an announcement when it is available.

David Fox

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Re: PDF Manipulator crashing Filemaker with Demo File
« Reply #5 on: November 26, 2015, 07:03:50 AM »
Hi Paul,

Many thanks for your reply.

Looking forward to the dc version being available.

David