Author Topic: Lost License  (Read 1488 times)

someGuy

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Lost License
« on: October 02, 2015, 08:08:50 AM »
I'm trying to set up FMBooksConnectorOnlineEdition. I was setting up your 14 day demo, but when I went to authorize my quickbooks account, inuit gave me the error code, "app_already_purchase" and the message, "The application has already been subscribed to by another user for this company. Please contact person.name@business.com to make changes to this subscription". He doesn't work here anymore, so could you give me my companies' license for FMBooksConnectorOnlineEdition because I can't find our licensed version on our file system, or could you direct to a place where I can find my license?

I would like to use your product but this whole situation has definitely rubbed me the wrong. As of right now, I'm setting up FM to QB connectivity myself with php and sql which will be the method my company permanently goes with if I can't get this license, so if productive computing wants consistent business for the entire life of our business, please help me get this license!

Paul Dacanay

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Re: Lost License
« Reply #1 on: October 16, 2015, 12:22:15 PM »
Per our response on 10/02/2015, we are glad to assist (see below). Please respond with a screenshot (per the instructions) so we can troubleshoot the issue.

From: Support - Productive Computing, Inc.
Sent: Friday, October 02, 2015 3:22 PM
To: 'gerald.reimer@forensicon.com' <gerald.reimer@forensicon.com>
Cc: Gary Anderson <Gary.Anderson@productivecomputing.com>
Subject: RE: Contact Form Question

Hi Gerry-

Our records show you have a single user plug-in license registered to this machine: PC-EMILLER01.forensicon.local

If you are attempting to register the plug-in on another machine, we can deactivate plug-in registration for that machine in order to allow registration and use on another machine.

The best way to confirm the plug-in is registered is to use our latest demo file.

Do these steps:

1) Download the latest copy of our demo file here:

https://www.productivecomputing.com/downloads/FM_Books_Connector_Online/FMBooksConnectorOnlinev1.zip

2) Unzip (extract) all the files/folders, and open the “FileMaker Demo File” folder

3) Open the demo file that is appropriate for your version of FileMaker (11 or 12 or later)

4) On the Setup tab, enter your license ID in the “License ID” field

5) Click the “Register the Plug-in” button

If this does not work, please send us a screen shot of the demo file with the error.

However, if you are on the PC-EMILLER01.forensicon.local machine and are still having issues using the plug-in, please call our office and ask for support and we will be glad to assist with troubleshooting via a Go To Meeting session, which would be the fastest way to troubleshoot your specific issue.

Our office hours are Monday - Friday, 8 am - 5 pm, PDT.

Regards,
__________________________________________________________
Productive Computing, Inc.

Paul Dacanay
Product Support Specialist
950 Boardwalk, Suite 205
San Marcos, CA 92078
760-510-1200
http://www.productivecomputing.com
support@productivecomputing.com


From: gerald.reimer@forensicon.com
Sent: 10/1/2015 12:22:53 PM
To: support@productivecomputing.com
Subject: Contact Form Question

Name: Gerry Reimer     
Company: Forensicon, Inc.     
Email: gerald.reimer@forensicon.com   
Phone: 6308098865     
Message: I\\\'m trying to set up FMBooksConnectorOnlineEdition. I was setting up your 14 day demo, but when I went to authorize my quickbooks account, inuit gave me the error code, \\\"app_already_purchase\\\" and the message, \\\"The application has already been subscribed to by another user for this company. Please contact eric.miller@forensicon.com to make changes to this subscription\\\". Eric doesn\\\'t work here anymore, so could you give me a licensed version of FMBooksConnectorOnlineEdition because I can\\\'t find our licensed version on our file system? Our organizations name is Forensicon,Inc.     
Product: QuickBooks Automation, Utility Plug-ins