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Find for unpaid invoices works on local, fails on server

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Paul Dacanay:
My tests for finding Invoices on a hosted Core4 copy (Balance Due > 0 and _kft__Contact_ID) also works as expected.

Are you doing a "manual" or scripted find?

Gnurps:
Both manual and scripted. The script is the Add Payment script, run from the button on Invoices. The manual is to go into the Script Use_ Invoices layout (where I have added the fields) and do a find for balance due >0. That is one of the criteria the Add Payment script uses to find invoices for a contact that need to be paid. If I find just for the Contact's invoices, the invoice is found. If I find for just Balance Due >0, it is not among the found set of records. If I do both criteria, no records are found. Yet the record is clearly there, clearly with a Balance Due > 0.

Again, what could cause such a behavior, different on server vs. pro?

Gnurps:
The users report that "it always seems to be the subsequent payments after the first one that cannot be applied." So they make an invoice, and apply the deposit payment. There is a balance due after that. When they go to make the second payment, no invoices qualify for payment because Filemaker is not finding Balance Due >0.

Paul Dacanay:

--- Quote from: Gnurps on April 02, 2014, 03:20:11 PM ---The users report that "it always seems to be the subsequent payments after the first one that cannot be applied." So they make an invoice, and apply the deposit payment. There is a balance due after that. When they go to make the second payment, no invoices qualify for payment because Filemaker is not finding Balance Due >0.

--- End quote ---

Your scripting issue seems to be out of the scope of assistance we can provide. It may be more beneficial to have a remote session under our paid support services with a developer so we can better assist you and answer all your script and development questions (Often they can point you in the right direction very quickly so it is a much better use of your time than you spinning your wheels for hours). Our rate is $185 per hour and we bill by the minute with no minimums so we are charging you only for the time you use.

At your earliest convenience please contact us at (760) 510-1200 so that we can have a remote meeting to better assist you; or we can schedule a time in the future for the meeting. Our tech support is available anytime Monday - Friday 8:00am - 5:00pm PST.

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