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Unable to get FM to recognise plug-in

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redyookie:
We have been upgrading our Outlook to v2013 and have purchased new Outlook Manipulator plug-ins (v6).  Copied plug-in to the C:\Program Files (x86)\FileMaker\FileMaker Pro 10 Advanced\Extensions directory.  However, when we restarted FM in some of the PCs, the plug-in was not recognised (ie: Under Preference, Plug-ins, it is not listed).  Strangely it works on some machines.  Can you please assist?

Jerel Malong:
Try running the "Visual C++" package we include the demo bundle that you've downloaded. This may resolve that issue. If you still have problems, please contact us directly at (760)510-1200 or email support@productivecomputing.com.

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