Author Topic: Quickbooks new OSR not working  (Read 3104 times)

donaldc500

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Quickbooks new OSR not working
« on: November 07, 2013, 12:39:49 PM »
Has anyone else had problems with the new On Screen Reference?  I cannot get any messages to populate the drop down list.  I've tried several browsers on both Mac and PC with the same results.  See attached pic - there is a very small white dropdown box below the Select Message field.  That is all I get since yesterday (this is my first experience with the new OSR).

Thanks-Don

Geoffrey Gerhard

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Re: Quickbooks new OSR not working
« Reply #1 on: November 07, 2013, 02:19:11 PM »
There's another thread, Onscreen Reference for Intuit Software Development Kits, that identifies another user and I having the same problem.

I posted a message on the Intuit Partner Platform earlier today, and got what was probably a canned response with instructions for using the OSR. I just posted a clarification that the OSR is broken <rant>and not just the usual pile of outdated code with a poor user interface that has vexed new users for years.</rant>

Geoffrey Gerhard
Creative Solutions Incorporated
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Matthews, NC  28105
704) 814-6852

donaldc500

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Re: Quickbooks new OSR not working
« Reply #2 on: November 07, 2013, 02:27:35 PM »
Thanks - I searched on a couple of different terms and that post did no show up.  Glad to know it's not just me...

Jerel Malong

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Re: Quickbooks new OSR not working
« Reply #3 on: November 08, 2013, 09:02:59 AM »

trebor

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Re: Quickbooks new OSR not working
« Reply #4 on: November 18, 2013, 02:09:26 PM »
It seems to be down again for me, anyone else seeing that?

Tried on three OS's and three different browsers, get the same thing as the screen shot listed above.  Small box, nothing listed.  Emptied cache.

Thanks

Geoffrey Gerhard

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Re: Quickbooks new OSR not working
« Reply #5 on: November 18, 2013, 02:45:58 PM »
Down for me, too. There's already a support ticket submitted to Intuit, but no indication of when it might be fixed.

Geoffrey Gerhard
Creative Solutions Incorporated

Jerel Malong

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Re: Quickbooks new OSR not working
« Reply #6 on: November 18, 2013, 05:55:21 PM »

trebor

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Re: Quickbooks new OSR not working
« Reply #7 on: November 19, 2013, 05:24:28 PM »
It is back up, Yea!!!!